Question 1

What insurance plans do you accept?

Accepted Answer

We accept insurance plans with out-of-network benefits only. If you're unsure about your benefits, we can verify them for you. Please visit our contact page to submit your insurance information, and someone will call you within 24 hours to discuss a financial plan. We also handle claim submissions on your behalf. Note: We do not accept Medicare, Medicaid, No Fault, or Workman's Compensation at this time. We choose to be out-of-network to provide one-on-one dedicated care without the use of unlicensed staff or seeing multiple patients at once. This ensures you get the full session time dedicated just for you.

Question 2

Do I need a prescription before starting PT?

Accepted Answer

No—in New York state, if you want to see a physical therapist without a doctor’s referral you can choose to do so for up to 10 visits or 30 days, whichever comes first before going to the doctor for a referral.

Question 3

How long is each session?

Accepted Answer

The initial evaluation is always 55 minutes long. Each treatment session thereafter is either 55 minutes or 30 minutes depending on the treatment session length suggested by your physical therapist that would work best for you.

Question 4

What should I wear to my physical therapy appointment?

Accepted Answer

Wear comfortable clothes that allow easy access to the problem areas. For example, if you're coming in for shoulder pain, wear a sports bra or tank top. Shorts are ideal for knee, ankle, or hip issues. Your treatment session will be in a private room with just you and your therapist.

Question 5

How do I schedule, re-schedule or cancel an appointment?

Accepted Answer

The easiest way to manage your PT schedule is to log into the portal account that you created when you first start PT.  You may also call the office however, if we are with clients we might not be able to answer your call right away.

We reserve the room and the entire hour just for you! So if you need to cancel please give a minimum of 24 hours notice to avoid a late cancellation fee of $100. You may reschedule within the same day for another time if availability allows (please call office). If you do not show up for your appointment you will be charged the full cash rate for the session ($160).

Question 6

What is orthopedic manual therapy?

Accepted Answer

Orthopedic manual therapy is a hands-on treatment technique used by your PT to alleviate musculoskeletal pain or dysfunction. It involves manipulating joints, muscles, and other soft tissues to reduce pain, increase range of motion, and improve overall function. The therapist uses various manual techniques such as soft tissue massage techniques, stretching, joint mobilization, or manipulation to target the specific problem areas in the body.

Question 7

Is an internal examination part of pelvic floor physical therapy?

Accepted Answer

An internal pelvic floor examination is optional and only performed if you are comfortable and provide consent. This assessment helps us gather data on the strength, flexibility, and coordination of your muscles. We also conduct an external assessment, which includes checking the vulvar area, prolapse grading, palpation of superficial pelvic floor muscles, and an abdominal muscle examination to identify any irregularities causing pain or discomfort.

Question 8

What does the birth preparation series with a pelvic floor PT entail?

Accepted Answer

Birth prep is a series of at least four sessions starting as early as the early third trimester to help you connect with the pelvic floor muscles and equip expecting moms with optimal pushing strategies.  We also review different labor and delivery positions to help engage the baby's head to the cervix, practical methods not to stall labor, and 0-6 weeks postpartum management.  There is also a session to educate partners on how they can better support and assist pregnant moms during labor and delivery.

Question 9

How early can you come for pelvic floor PT during pregnancy and postpartum?

Accepted Answer

For pregnant moms, if you are experiencing any pregnancy-related musculoskeletal pain or bladder and bowel changes, we can see you as early as the first trimester. 
For postpartum moms, we can see you as early as six weeks postpartum or if your OB has cleared you for any internal examination/treatment.

Question 10

Do you see male clients for pelvic floor PT?

Accepted Answer

Absolutely! We all have pelvic floor muscles and like any other muscle in our body, it can get tight or weak, regardless of gender, which can cause pain and dysfunction.

Question 11

Will functional training/pilates be covered by my insurance?

Accepted Answer

It depends...some HSA or FSA plans allow it as long as you receive a medically necessary exercise prescription from your physician.  You might have to call your plan and verify it.

HSA is a Health Savings Account and is a tax-free savings.  FSA is a Flexible Savings Account that is an employee matched savings. You can pay for the service through your FSA or HSA and/or deduct the cost of your session as a medical expense if it is deemed medically necessary by your physician.

Some conditions that may warrant a medically necessary exercise prescription include:
 • Diabetes
 • High Blood Pressure
 • Heart Disease
 • Osteoporosis
 • Arthritis
 • Back Pain
 • Knee Pain

Frequently Asked Questions